Reservation Details

The Reservation Overview gives a quick summary of each guest’s stay. You’ll immediately see the guest’s name, room number, and current status (e.g., arriving soon, checked-in). The moon icon shows how many nights the guest will stay. Any outstanding balance is clearly displayed in red, helping you handle payments quickly. You can also add tags to mark guests as VIP or highlight special needs. The quick-access buttons (Calendar, Messages, Guest Profile) simplify daily tasks. Plus, the overview shows if the guest has completed their pre-check-in, streamlining the check-in experience.

Reservation Overview

The system allows quick and easy management of reservations:

• Print Reservation: Print guest reservation details with selectable options like rooms, charges, payments, and special notes.
• Print Sign-in Form: Quickly print a form for guests to sign at check-in.
• Update Room & Date: Easily adjust booking dates or change rooms if the guest requests.
• Cancel Reservation: Immediately cancel a booking if needed.
• Reservation Details & Guest Management: This area groups all reservation details in one convenient place
  • Reservation Tab: Shows the main guest’s details, contact info, dates of stay, and special requests
  • Guests Tab: Add or manage additional guests staying in the same booking.
  • Documents Tab: Safely store important documents such as guest passports or agreements.
  • Notebook: Internal notes just for hotel staff, not visible to guests (e.g., special welcome amenities).
  • App Users: See how many guests in the reservation have logged into your hotel app.
  • QR Scans: Track scans related to guest stays, such as QR code check-ins.
  • Activities Log: Records all actions and updates made to reservations for transparency and tracking.

Rooms

Here you’ll see the specific rooms booked, including room type, rate, and cancellation policy. Staff can easily add extra rooms to bookings to accommodate guest changes.

Charges

Clearly outlines all costs associated with each reservation. Staff can quickly add extra services or amenities, apply discount coupons, or create separate billing groups for different payment methods. You can also edit or remove charges if needed.

Payment

Process payments directly from this section. Quickly enter manual payments, apply app-based payments, or select “Pay in Full” to clear outstanding balances immediately. Easy access to payment info helps staff manage guest accounts smoothly.

Add New Card

Securely store guest credit card information for hassle-free payments. Enter the Cardholder Name, Email, and Card Number quickly using the autofill feature, making payment management fast and secure.

Communication History

Send customized emails directly to your guests using ready-made templates, including Booking Confirmation, Canceled Reservation Confirmation, Guest App Invitations, or Blank Emails. This helps streamline guest interactions and keeps everyone informed.

Shared Resources

Quickly add shared facilities like meeting rooms, spas, or conference areas to a reservation. Clicking “Add Resources” takes you directly to the calendar, where availability is easily checked and managed.

Reservation History

The history tab clearly tracks every change or action taken on a reservation. All updates, from payment adjustments and room changes to guest communications, are recorded here. This transparent record helps ensure accuracy and accountability.