Daily Reports

The reports the front desk and the restaurant work from on the day itself. All of them take the standard Period filter — Daily, Monthly, Yearly or a Custom date range — and all of them download as CSV or PDF.

• Dashboard (Statistics Overview):
  • The landing view of the family, and the only one here that is not a list. It shows today’s arrivals, rooms and guests as counter cards, the occupancy rate, a Guests over time chart you can switch between a month and a year, and a Guest ratings panel giving the overall rating plus an average per rating question. Ratings are banded as Very good, Good, Acceptable and Bad, so a single glance tells you whether anything has slipped without opening the Ratings Reports.
• Breakfast Checklist:
  • The list the restaurant works from at the buffet door: every guest entitled to breakfast on the chosen date, with a running Total breakfast seats so the kitchen knows how many covers to prepare. Each row carries the reservation number, guest name, check-in and check-out dates, the number of breakfast seats on that reservation, and the reservation’s tags, so a VIP or an allergy flag is visible before the guest sits down. Rows can be ticked off as Checked in or left as Not checked in, with a Select all, so the sheet doubles as the attendance record used to settle breakfast billing afterwards.
• Arrivals Report:
  • Everyone due to check in. It opens with three totals — Total arrivals, Total guests and Total room nights — so you know the size of the day before you read a single row. Columns: arrival date, nights staying, room, guest name, number of guests, arrival date/time and mobile number. The mobile number is the point of the report: it is the list reception calls down when a flight is late or a room is not ready.
• Departures Report:
  • Everyone due to check out, with the money attached. Summary cards give Total departures, Total guests, Total outstanding balance and Not yet paid reservations — the last two are the ones to read first, because they are the bills that must be settled before the guest walks out. Columns: reservation number, departure date, room, guest name, number of guests, departure time, nights stayed, total bill and payment status.
• Arrivals & Departures:
  • Both movements merged into one chronological list, with a Total rooms count, so reception can plan the whole day’s turnover from a single screen instead of switching between two reports. A Type column says whether the row is an arrival or a departure, and the rest is the full reservation picture: date, reservation number, guest name, room number, room type, arrival and departure dates, status, number of guests, rate plan, nights staying, note and payment status. This is the report to print for a shift handover.
• End of Day Report:
  • The day’s closing summary, and the one report here that is several tables rather than one. It covers, in order: charges and credits posted during the day, broken into net, VAT and gross per reservation; receipts and payments actually taken, with quantity and the same net/VAT/gross split; a receipts versus charges comparison, which is the check that says whether what you billed and what you collected agree; no-show reservations with a Total no-shows count; and the reservation balances still open at the end of the day — room number, check-in and check-out dates and the outstanding balance. Headline totals for Total charges, Total receipts and Outstanding balance sit above them. Because it separates what was charged from what was received, this is the report that reconciles the day, not merely summarises it.