Reports overview

The Reports module gathers 36 reports into eight families. Each family has a landing page of cards; opening a card opens that report.

Almost every report works the same way. A Period filter at the top offers Daily, Monthly, Yearly and Custom (a from-and-to date range); you change it and press Apply. Most reports then show three things: a row of summary cards with the headline figures, a chart of the same data over time, and a table of the detail. Download on every report offers CSV for working on the numbers and PDF for sending them on — see Exporting and scheduling reports.

• Daily Reports:
  • The reports reception and the restaurant work from on the day itself — who is arriving, who is leaving, who eats breakfast, and the day’s closing figures.
• Reservation Reports:
  • What was booked, where it came from, what fell through, and the guest data you are obliged to keep or submit.
• Occupancy Reports:
  • How full the property was, broken down by day, by room type and by individual room.
• Financial Reports:
  • Where the money came from and what is still owed — revenue split several ways, plus ledgers, deposits and debtors.
• POS Reports:
  • Restaurant and bar sales from the point-of-sale — by item, by category, by hour and by order.
• Ratings Reports:
  • What guests scored you, averaged overall and split by where they came from and how long they stayed.
• Housekeeping Reports:
  • Cleaning throughput and the maintenance log, room by room.
• System Reports:
  • Who did what in the system, and when.

Two figures appear across several reports and are worth knowing before you read any of them:

• ADR (Average Daily Rate):
  • Room revenue divided by the number of rooms actually sold. It answers what did a sold room fetch on average and ignores the rooms that stayed empty.
• RevPAR (Revenue per Available Room):
  • Room revenue divided by the number of rooms available, whether they sold or not. It folds occupancy and rate into one number, so it falls when you sell fewer rooms even if the price held. RevPAR is the harder figure and the more honest one.