Check-In experience

The Check-in feature helps hotels communicate clearly with guests about their check-in status through the guest app. Hotels can customize and display a welcoming message once a guest successfully completes their pre-check-in. You can also upload a personalized background image that aligns with your hotel’s branding, creating a friendly and consistent guest experience.

The customizable message allows guests to clearly understand their check-in status and any relevant instructions, making the arrival process smoother and more efficient.

The questions guests answer before arrival are set on the booking engine — see Booking engine — Check-in questions.