Chat

The Guest Chat feature facilitates real-time communication between hotel guests and receptionists. Guests can initiate conversations via the Supreme Stay mobile application, while hotel staff manage and respond to messages through the chat interface. This feature enhances guest experience by providing quick assistance, handling requests, and addressing concerns efficiently.

Key Components

• Chat List (Left Panel)

  • Displays ongoing conversations with guests.
  • Shows guest names, chat timestamps, and unread message counts.
  • Includes a search bar for locating specific chats.
  • “Start New Chat” button allows initiating a new conversation.

• Chat Window (Right Panel)

  • Displays the selected conversation.
  • Shows the guest’s name and message history.
  • Messages are timestamped and include sender details.
  • Receptionists can type and send messages via the input field at the bottom.

Functionality

• Real-time Messaging – Guests and receptionists can exchange messages instantly.
• Message Status Updates – Shows unread messages and conversation timestamps.
• Guest Support & Requests – Guests can use chat to request services, report issues, or ask questions about their stay.