Guest Experience
The guest app, chat, transport, digital signage and everything guests see.
15 articles
Browse everything A–Z →- Brand Identity Logo, colours and imagery used across guest-facing surfaces.
- Breakfast Breakfast times, the QR checklist and how guests confirm attendance.
- Chat Two-way messaging with in-house and upcoming guests.
- Check-In experience The online check-in screen and the message guests see afterwards.
- Check-Out experience The online check-out flow, the final bill and the rating prompt.
- Digital Signage Lobby and meeting-room screens driven from your property data.
- Gallery The property photo gallery shown to guests.
- Guest App What guests see on their phone, and what you control from the back office.
- Guest ratings The questions guests are asked after their stay, and where the answers land.
- Hotel Guide The PDF guests read in the guest app — what to put in it and how to replace it.
- Hotel Map Placing the property and nearby points of interest on the guest map.
- Housekeeping requests Letting guests request cleaning, turndown or do-not-disturb.
- Theme Settings overview Where the guest-facing look and content of each module is configured.
- Transport Airport transfers and rides: requests, drivers and status tracking.
- Widget Captions Renaming the five buttons on the guest app home screen.