Booking engine — General

General Setting holds the facts about your property that the booking engine repeats back to guests, plus the two or three rules that decide how the booking flow behaves. It is the first tab, and the one to fill in before the others.

Opening the page

1. Open Settings in the left sidebar and click your booking engine’s name.
2. You land on General Setting — it is the tab the page opens on.

What is on the page

Website URL

The address your booking engine is published at, shown as a link. It is not editable here — it follows from the engine itself. Click it to open your live booking site in a new tab, which is the quickest way to check a change actually landed.

Hotel Information

Field	Required	Limit	What it does
Hotel name	Yes	255 characters	The name shown across the booking engine and in the confirmation the guest receives.
Contact Email	Yes	must be a valid address	Where guests are told to write. It is checked for shape (something@something), not for whether the mailbox exists.
Contact Phone	Yes	20 characters	Free text — spaces, dashes and a country code all fit.
Address	No	500 characters	The postal address, as one line.
Description	No	1,000 characters	The paragraph that introduces the property. It is prose, not a list — one or two sentences do more work than ten.

Booking Configuration

Field	Required	What it does
Check In Time	No	The time from which arrivals are accepted, as HH:MM on the 24-hour clock — 13:00, not 1 PM. Anything else is refused.
Checkout Time	No	Same format. Shown to the guest and repeated in the confirmation.
Currency	No	The three-letter code the engine prices in — THB, USD, SEK. It is capped at three characters and typed in capitals.
Max Advance Booking Days	No	How far into the future the date picker will go. Between 1 and 999; the default is 365. Set it to 90 and nobody can book next year by accident.

Location Settings

Field	Required	Limit	What it does
Map URL	No	500 characters	A link to your location on a map. It must be a real web address starting with http:// or https:// — a Google Maps share link pastes in as-is. Ordinary text such as behind the temple is refused.

Features

Field	What it does
Auto Assign Room	When ticked, an online booking is given an actual room number the moment it arrives, rather than waiting for someone to assign it. Which room it picks follows the auto-assign priority set on each room — see Rooms.
Link to your own website	Up to 500 characters. Your main hotel site, so guests can get back to it from the booking engine.
Google Analytic Code	Up to 100 characters. Your measurement ID, so bookings show up in your own analytics. Leave it empty if you do not use Analytics.

Saving

Save sits at the bottom right and is greyed out while anything on the form is invalid — a missing hotel name, a malformed email, a check-in time that is not HH:MM. If it will not press, the reason is a red message somewhere above it; scroll up.

Saving here also saves your unsaved work on Theme, Text, Check-in questions and AI assistant, because all five tabs are one record. See Booking Engine Settings for what that means in practice.

If something does not work

What you see	Why
Save is greyed out	Something on the form is invalid. Hotel name, contact email and contact phone are the three required fields.
The email is refused	It has no @, or nothing after the dot.
The check-in time is refused	It must be HH:MM on a 24-hour clock. 1 PM, 13.00 and 13:0 are all rejected.
The map link is refused	It must begin with http:// or https:// and contain a domain.
Max advance booking days will not accept my number	The range is 1 to 999. There is no way to allow more than roughly three years ahead.
The currency is cut to three letters	That is the limit. It is a code — THB — not a name.
The changes do not show on the live site	Press Save first, then open the Website URL link again. A browser sometimes holds the old page; reload it.

Related articles

• Booking Engine Settings
• Booking engine — Theme
• Booking engine — Text
• Managing booking engines
• Rooms