Account

The Account page holds the few things that belong to you rather than to the property: your name, how colleagues reach you, the language SupremeStay speaks to you in, and a log of everything done with your sign-in. It is also where you would ask for your account to be deleted.

Nothing on this page affects other users. Changing your language changes only what you see.

Opening the page

1. Click your name in the top-right corner of any screen.
2. Choose Account.

The page opens at /profile and is titled Account — same thing.

What is on the page

Card	What it is for
User Profile Information	The four things you can change, plus the two buttons.
Account Activities	Every sign-in and account action, newest first, with the IP address it came from.
Selected Property	How you move between properties. Only appears if your email address is a user at more than one. See Working in more than one property.

User Profile Information

Field	Can you change it?	What it does
Name	Yes — required	The display name used on reservations, notes, chat messages and every line of the activity log. Leaving it empty blocks Save.
Email	No	The address you sign in with. It is shown greyed out for reference. It also decides which properties you can reach — see below. To change it, ask SupremeStay support.
Phone Number	Yes — required	How colleagues reach you. Never shown to guests. Must be digits only and at least 10 of them — the field turns red and names the problem if it is not.
Language	Yes	The language SupremeStay is shown to you in: English, Swedish or Thai. Yours alone.

The two buttons

Button	What happens when you press it
Save	Writes the changes straight away and shows a green “Account updated” message. A new language takes effect immediately — the menus around you change as the page finishes saving. If a field is invalid, nothing is sent; the offending field is marked instead.
Request Permanent Deletion of Account	Opens a confirmation dialog. It does not delete anything by itself — see Asking for your account to be deleted.

Account Activities

A running record of what has been done with your sign-in — useful for one question above all: was that me?

Column	What it shows
Time	Date and time of the event, in your language’s format. Click the heading to sort oldest-first or newest-first.
IP Address	The network address the action came from. Also sortable — a quick way to group everything that came from one place. ::1 means the same machine the system is running on.
Activity	What happened, in plain words: “User John Anderson logged in to the system”.

Five rows are shown at a time. Items per page raises that to 10, 25 or 100, and the arrows move between pages.

Working in more than one property

One email address can be a user at several properties — a group with three hotels, for instance. When yours is, a Selected Property card appears below the activity log, and it is how you move between them. There is no other switcher: this page is the way.

The property you are in right now is named in the top bar:

To move to a different one:

1. Open the Property list. It holds every property your email address is a user at, and the one you are in is already selected.
2. Pick the one you want.
3. Press the Save inside this card.

You are signed in again as your user at that property and dropped on its dashboard.

What travels with you and what does not

Travels with you	Belongs to the property
Your name, phone number and language	Your role and permissions — you can be a manager at one property and a receptionist at another
Your sign-in and this activity log	Everything you can see: rooms, rates, reservations, guests, reports, settings

So a menu that was there a moment ago can be missing after you switch. That is not a fault — it means your user at the new property does not have that permission. See User roles and access levels.

If the card is not there

Reason	What it means
You belong to one property only	Nothing to switch between.
A property you expect is missing	The list is built from your email address. If you were added to that property under a different address, sign in with that one — or ask an administrator there to add the address you are using now. See Users.

Asking for your account to be deleted

Request Permanent Deletion of Account opens a dialog before anything happens.

Control	What it does
Delete Subscription (tick box)	Only shown to the account owner. Ticked, the request covers the whole property subscription — every user, not just you. Left unticked, only your own user is requested for deletion.
Cancel	Closes the dialog. Nothing is requested.
Yes, please delete my account	Submits the request.

After you submit:

1. An email is sent to your address with a link to confirm the deletion. The request does not proceed until you click it.
2. The request is then processed by SupremeStay. It can take up to 30 days to complete.
3. SupremeStay support can tell you where a request has got to.

If something does not work

What you see	Why
Save does nothing	A required field is empty or invalid. Look for the red text under Name or Phone Number.
Save switched property instead of saving my details	You pressed the Save inside the Selected Property card. Use the one under Language.
“Phone number must be at least 10 digits long”	Spaces, dashes and brackets do not count. Type the digits only, for example 0812345678.
The Email field will not accept typing	That is deliberate. It is your sign-in address and cannot be changed here.
No Selected Property card	Your email address is a user at one property only. See If the card is not there.
No Delete Subscription tick box	You are not the account owner. Your request will cover your own user only.

Related articles

• Signing in and account access
• Users
• User roles and access levels
• Subscription
• Billing
• Support